Verbatim Comments from the Massachusetts Department of Health Nursing Home Satisfaction Survey Program:
The decision to move dad to a nursing home was sudden and difficult. The Terraces Orleans eased any anxiety surrounding that decision. They welcomed dad and integrated him into his new surroundings with excellent care, respect and understanding. I cannot speak highly enough of the excellence of The Terraces Orleans. It is a lovely and non-institutional setting and is staffed with outstanding personal.I am grateful to all the people at The Terraces Orleans for making this transition easier.
I have visited many nursing homes and can state with no reservation, that The Terraces Orleans is the most excellent home in every aspect. No odor, super clean, excellent and varied meals and a home like environment predominate. Most impressive, though, is the degree of respect and compassion of each and every staff member. The CNA’s, nurses, housekeeping and kitchen staff are all people I trust to care for mom. The Administrative Staff are role models for leadership and are not hiding out in their offices. They are present in common areas of the home and don’t hesitate to lend a hand.
It is difficult to realize that a family member cannot live independently but The Terraces Orleans does far better to keep a frail person safe than any one person could manage. Every person in the Home should be commended.
The Terraces Orleans defies all the negative stereotypes regarding nursing homes. From day 1, the care has been exceptional in every way. And I have also benefited; nurses and staff are always available for feedback and consultation. Communication regarding mother’s condition and care has been exceptional.
Mom is happier at Orleans Convalescent Home than she was in her own home. The staff and administration go out of their way to meet all the needs of the residents. I have noted that all residents are treated with respect and kindness equally – regardless of their level of need. The activities, programs and events are well attended and mom is always encouraged to attend. The Terraces Orleans is a great place to live and visit!
My friends were absolutely right: The Terraces IS a wonderful place!
The first thing that I noticed last Friday when I moved my mother into her room was the beautiful bouquet of hydrangeas on her bedside table. What a nice touch!
And, things only got better! Everyone was so friendly and helpful on that all-important first day. The first thing that my mother told me today when I visited her was that she had two nice, thick slices of bacon for breakfast, just like she has every Sunday morning at home. She also told me that she had a nice visit from you yesterday. And, every one of the staff members that I met today, a Sunday, on the second day after her admittance, knew my mother by name. And, I love the sign that has her name on it on her door: sunflowers are one of my favorite flowers. The sentence on the front cover of your brochure IS true – it is comforting to know how much you do care.
Thank you so much!